Prices advertised on the Creative Store are inclusive of sales tax (VAT).
Orders placed on the Creative Store are dispatched from Netherlands, and will not be liable for customs/import charges. This includes orders shipping to Norway and Switzerland. If you are being charged for it, please contact us for assistance.
Prices advertised on the Creative Store are inclusive of sales tax. We are not able to exclude tax from your corporate purchase.
However, if you are eligible for a VAT refund, you may claim it by contacting your local tax authorities and providing them with your order invoice.
Please follow these instructions to ensure the validity of your tax refund for corporate purchases:
You may then proceed as per normal through Checkout.
If you require further assistance, please contact our Customer Service team.
Prices advertised on the Creative Store are in the following currencies:
|Singapore||Singapore Dollars (SGD $)|
|Australia||Australian Dollars (AUD $)|
|Hong Kong||Hong Kong Dollars (HKD $)|
|Indonesia||Dollar (USD $)|
|Philippines||Dollar (USD $)|
|Thailand||Dollar (USD $)|
|Vietnam||Dollar (USD $)|
|Malaysia||Dollar (USD $)|
|Japan||Japanese Yen (JPY �)|
|United Kingdom||Pound Sterling (GBP £)|
|Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland||Euro (EUR €)|
|Poland||Polish złoty (PLN zł)|
|United States||Dollar (USD $)|
We will hold the order amount in your debit/credit card. This amount will only be charged when your order has been shipped.
If you cancel your order before it is shipped, the transaction will be reversed through the payment mode which you had originally used. Please take note that your bank or card issuer may hold the order amount temporarily while this reversal is being processed. For further enquiries on this, contact your bank or card issuer.
No, we do not. We partner with CyberSource (a Visa company) and PayPal to process all online payments. When you click on Make Payment, you will be routed through a secure connection to CyberSource/PayPal where you're required to enter your debit/credit card details. Upon completion of payment, you will then be routed back to the Creative Store website to complete the purchase.
We do not save any of your debit/credit card or bank details throughout the entire payment process.
We also use the latest SSL encryption technology, digital certificates and secure e-commerce servers and authentication tools to ensure your personal and order information are protected at all times.
We do not save your debit/credit card or bank details throughout the entire payment process. If you have previously shopped with us and would like to place a new order with a different card, simply proceed through Checkout as per usual. After clicking the Make Payment button, you'll be routed to the payment page where you can enter the details of your preferred debit/credit card.
All online payments are processed through our partners, CyberSource (a Visa company) and PayPal. They have a strict set of criteria in place to safeguard both customers and companies against fraudulent purchases.
When this message is displayed, your card has not been charged. You may click on the button Try Again while attempting the following recommendations to resolve the issue:
If the above doesn't solve your issue, we recommend contacting your bank/card issuer to find out more from them. Banks and card issuers may block transactions if the order amount is higher than usual.
Still can't seem to place your order? Please contact us for assistance.