We use cookies, which are small text files, to improve your experience on our website and to show you personalized content. You can allow all or manage them individually.

Customer Support

Contact Us

Live Chat

Mondays to Fridays (Excluding Public Holidays): 6:00AM - 2:30PM

Email Us

Drop us an email and our representatives will get back to you.

Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

B-Stock

What are B-Stock products?

Creative's B-Stocks are products that were returned by customers for varied reasons and might come with cosmetic blemishes. Every certified B-Stock product is thoroughly tested and has completed a stringent process to ensure no fault was found and each item meets approved standards, same as new Creative products.

What is the warranty for B-Stock products?

All B-Stock products come with a one-year limited hardware warranty.

What's your return policy for orders placed with the Creative Store?

We're committed to provide customers with products and services of the highest quality.

Orders placed on the Creative Store are covered under a 30-day satisfaction guarantee. If you find that the product you purchased from us does not suit your needs, is defective, or is damaged in-transit, you have the option of returning it to us within 30 days from the date of order for a refund or an exchange.

Products that are returned due to reasons that are unrelated to product defects will receive the refund amount equivalent to the price of product reflected on the date the order was placed. We are unable to provide return mailing labels nor are we able to provide refunds for shipping costs.

Defective products that missed the 30-day satisfaction guaranteed period may be returned for replacement.

  • Home
  • Change Country / Region:
    • Afghanistan
    • Albania
    • Algeria
    • Andorra
    • Angola
    • Anguilla
    • Antigua
    • Argentina
    • Armenia
    • Aruba
    • Australia
    • Austria
    • Azerbaijan
    • Bahamas
    • Bahrain
    • Bangladesh
    • Barbados
    • Belarus
    • Belgium
    • Belize
    • Benin
    • Bermuda
    • Bhutan
    • Bolivia
    • Bosnia
    • Botswana
    • Brazil
    • British Virgin Islands
    • Brunei
    • Bulgaria
    • Burkina Faso
    • Burundi
    • Cameroon
    • Canada
    • Cape Verde Islands
    • Central African Republic
    • Chad
    • Chile
    • China
    • Christmas Island
    • Cocos-Keeling Islands
    • Colombia
    • Comoros
    • Congo
    • Congo, Democratic Republic of the
    • Costa Rica
    • Croatia
    • Cuba
    • Cyprus
    • Czech Republic
    • Denmark
    • Djibouti
    • Dominica
    • Ecuador
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • Falkland Islands
    • Faroe Islands
    • Fiji Islands
    • Finland
    • Former Yugoslav Republic of Macedonia
    • France
    • French Guiana
    • French Polynesia
    • Gabon
    • Gambia
    • Georgia
    • Germany
    • Ghana
    • Gibraltar
    • Greece
    • Greenland
    • Grenada
    • Guadeloupe
    • Guam
    • Guatemala
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Herzegovina
    • Honduras
    • Hong Kong SAR, PRC
    • Hungary
    • Iceland
    • India
    • Indonesia
    • Iran
    • Iraq
    • Ireland
    • Israel
    • Italy
    • Jamaica
    • Japan
    • Jordan
    • Kazakhstan
    • Kenya
    • Kiribati Republic
    • Korea (North)
    • Korea (Republic of)
    • Kuwait
    • Kyrgyz Republic
    • Laos
    • Latvia
    • Lebanon
    • Lesotho
    • Liberia
    • Libya
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Madagascar
    • Malawi
    • Malaysia
    • Maldives
    • Mali
    • Malta
    • Marshall Islands
    • Martinique
    • Mauritania
    • Mauritius
    • Mayotte Island
    • Mexico
    • Micronesia, Federated States of
    • Moldova
    • Monaco
    • Mongolia
    • Montenegro
    • Montserrat
    • Morocco
    • Mozambique
    • Myanmar
    • Namibia
    • Nepal
    • Netherlands
    • Netherlands Antilles
    • New Caledonia
    • New Zealand
    • Nicaragua
    • Niger
    • Nigeria
    • Niue
    • Norfolk Island
    • Norway
    • Oman
    • Pakistan
    • Palau
    • Panama
    • Papua New Guinea
    • Paraguay
    • Peru
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Qatar
    • Reunion Island
    • Romania
    • Russia
    • Rwanda
    • Saint Barthelemy
    • Saint Kitts & Nevis Anguilla
    • Saint Lucia
    • Saint Martin
    • San Marino
    • Sao Tome and Principe
    • Saudi Arabia
    • Senegal Republic
    • Serbia
    • Seychelle Islands
    • Sierra Leone
    • Singapore
    • Slovak Republic
    • Slovenia
    • Solomon Islands
    • Somalia
    • South Africa
    • Spain
    • Sri Lanka
    • St. Pierre and Miquelon
    • St. Vincent and the Grenadines
    • Sudan
    • Suriname
    • Swaziland
    • Sweden
    • Switzerland
    • Syria
    • Taiwan
    • Tajikistan
    • Tanzania
    • Thailand
    • Togo
    • Tokelau
    • Tonga
    • Trinidad and Tobago
    • Turkey
    • Turks and Caicos Islands
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States of America
    • United States Virgin Islands
    • Uruguay
    • Uzbekistan
    • Vatican City
    • Venezuela
    • Vietnam
    • Yemen
    • Zambia
    • Zimbabwe