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Help & Support

faqs

Does the Creative SXFI AIR C have Bluetooth?
No. The SXFI AIR C is for wired connectivity only. A USB Micro B-to-A cable is provided for your use.
What devices can I use Creative SXFI AIR C with?

You can enjoy the full features of Creative SXFI AIR C across various platforms, including PC/Mac, Nintendo Switch, PS4, and Android Phones.

Is the Creative SXFI AIR C compatible with my Android phone?

Yes. The Creative SXFI AIR C has been tested with many popular Android phones from the likes of Google, LG, Samsung, Xiaomi, and many others.

The following devices exhibit compatibility issues with the Creative SXFI AIR C, and are not supported.

  • Huawei Honor 9 Lite / P8, P20, P20 Pro, and others in series
  • OPPO R9
  • Sony Xperia XA series and XA1 series

If your phone has a USB Micro-B connector, you will need a USB Micro-B to Micro-B OTG adapter to connect the Creative SXFI AIR C to it. If your phone has a USB Type-C connector, you will need a USB Micro-B to Type-C OTG adapter to connect.

Make sure that the adapter is marked “OTG” as the phone needs the signaling from this type of adapter to switch itself into USB host mode.

Can I redo my Super X-Fi profile by capturing the images of my ear and face another time?

Yes, you can do that anytime by tapping on the 'Personalize' menu item in the SXFI App. Note that you will have to reload your new profile onto Creative SXFI AIR C again.

Is the Creative SXFI AIR C compatible with all PC games?

Yes, you just need to configure the game audio settings to output audio for 5.1 or 7.1 speakers and to disable any built-in headphone virtualization feature. Also, remember to configure your PC to output 7.1 from the Windows Sound Control Panel.

What about Mac?

Yes, you can also configure the Mac for multichannel 7.1 output from the Audio MIDI Setup control panel.

Can I use the Creative SXFI AIR C with a Nintendo Switch?

Yes, the Nintendo Switch is fully compatible with the Creative SXFI AIR C. Before using your Creative SXFI AIR C with Nintendo Switch, you will need to do a one-time setup of the Creative SXFI AIR C with your profile using an Android device.

Do note that the USB audio is only available in stereo when connected to Nintendo Switch.

Can I use the Creative SXFI AIR C with a Sony PS4/PS4 Pro?

Yes, the PS4/PS4 Pro are fully compatible with the Creative SXFI AIR C. Before using your Creative SXFI AIR C with PS4, you will need to do a one-time setup of the Creative SXFI AIR C with your profile, using an Android device.

Do note that the USB audio is only available in stereo when connected to PS4/PS4 Pro.

Does the Super X-Fi technology work in passive mode (line-in)?

No. Super X-Fi does not work in passive mode via line-in. The headset has to be powered by USB to activate Super X-Fi technology on your Creative SXFI AIR C.

How do I switch off mic-monitoring (side tone) on Creative SXFI AIR C?

The mic-monitoring feature is tied to the mute feature and cannot be disabled independently. The microphone is disabled when mic mute is activated.