HOW DOES IT WORK

Membership is absolutely free. Simply register an account on our website to join us as a Basic member. Earn points for every purchase or when you interact with us. You will receive 1 POINT for every £1 SPENT on eligible products in our online store. Redeem your points as store credits and use them on your next online shopping.

MORE WAYS TO EARN POINTS

You can earn additional points through these simple ways7.

SIGN UP TO NEWSLETTER1
REFER A FRIEND WHO JOINS4
LOGIN TO CREATIVE WEBSITE2
REFER A FRIEND WHO BUYS5
FOR EVERY £1 SPENT ONLINE3
COMPLETE ONLINE SHOPPING SURVEY6

1 Points will only be awarded once to every unique email address

2 Limited to 1 log in per day

3 1 point is awarded for every £1 spent on eligible online product purchases. Non-eligible products may include purchase-with-purchase items, any clearance or other heavily-discounted products.

4 Referral will earn 5 points for referring a friend who joins as a member by signing up for an account. But points will only be awarded after the friend makes a purchase.

5 Referral will earn a total of 30 points when the referred friend signs up for an account and makes a purchase subsequently (5 points for joining + additional 25 points when friend buys)

6 10 points will be awarded for completion of online survey, which will be emailed to customers 3 weeks after shipment

7 We reserve the right to change, replace or remove the activities eligible to earn points at any point in time.

Premium Member Privileges

Enjoy extra perks as a Premium member. All you have to do is make just 1 purchase through the online store, and you will be automatically converted to a Premium member. It’s that easy.
Remember to sign up to our newsletters so that you’ll never miss out on these Premium member benefits.

Monthly Sales

Birthday Month Rewards

Product Upgrades

Private Sales

Double Points Events

HOW TO REDEEM POINTS

Every 25 POINTS earned will automatically be converted to £1 STORE CREDIT. Redeeming your membership points couldn’t be easier. Just follow these 3 steps and enjoy lower prices for your purchases.

step 1

Login to your account

step 2

Add products to cart

step 3

Select redemption amount during checkout

HOW MANY POINTS DO I HAVE

To check your points balance, simply login to your account and go to Account -> Membership. Total points earned to date and points that are due to expire will be reflected on this page. You can also view your past earnings and redemption history here.

FREQUENTLY ASKED QUESTIONS

How Many Membership Tiers Do You Have?

There are 2 tiers – Basic and Premium. Sign up for an account on our website to become a Basic tier member. Once you have made the first purchase, you will automatically be converted to our Premium member.

How Do I Register an Account to Join as a Basic Member?

Register a new account here, and you are ready to earn points.

What is the Difference Between Basic and Premium Tier Memberships?

Both membership tiers allow you to earn points through online purchases as well as through these interactions with us. However being a Premium member, you will enjoy additional privileges such as Birthday Month Rewards, Double Point Events, Private Sales and more. These Premium-member-only benefits will be communicated with you through our regular e-newsletters.

Why Am I Not Receiving Information About My Premium Member Privileges?

As Premium member perks and privileges are communicated through emails, all Premium members would automatically be subscribed on our mailing list for emails relating specifically to Premium-member news.

However, you will be given an option to unsubscribe from this Premium-member mailing list. Should you decide to do so, you will no longer receive any information about our Premium member privileges.

Do Members Get To Buy At Lower Prices?

Prices of selected products are marked down for members. These prices are only visible to you after you’ve logged into your account. Without log in, visitors will only be able to see non-member prices.

How Can I Earn Points?

You’ll earn 1 point for every £1 spent through Creative online store. There are other ways where you can earn additional points with no purchase required. Learn more about our membership program here.

How Do I Refer a Friend to Earn Points?

Log in to the website and go to Accounts -> Membership. Scroll down to the Referral section and enter your friends’ email addresses.

For each friend that accepts your invitation, signs up for a new account through the link in your referral email, and subsequently makes a purchase, you will earn a total of 30 points. The points will only be awarded to you after your referred friend makes a purchase.

How Do I Check Who Has Accepted My Referral?

Log in to the website and go to Accounts -> Membership. Scroll down to the Statement section and view your past activities for points earned. Points earned for successful referrals would be reflected here.

What is the Online Shopping Survey and How Can I Earn Points From This?

All customers who have made a purchase online will receive a survey questionnaire. This is to help us understand your shopping experience and also provide us with feedback on the products that you’ve purchased.

The shopping survey will be emailed to you 3 weeks after your products have been shipped. 10 points will be awarded if you complete and submit the survey.

How Do I Redeem My Points?

Points earned will automatically be converted to store credits, which can be used to offset future online purchases. The conversion rate is 25 points = £1 store credit.

To redeem, log in to the website, shop for products and add them to cart. During checkout, you will have the options to i) Redeem all the store credit available; ii) Choose an amount for partial redemption; or iii) Not make any redemption

Do My Points Expire?

Yes, there is an expiry date to your membership points. Points for Basic members expire in 6 months, and 18 months for Premium members.

Expiry date is taken as the last day of the month. E.g. if you earn 100 points as a Basic member on 2nd Dec this year, then these points would expire on 30th Jun in the following year.

What Happens To My Points When I Cancel An Order?

Points are only awarded after shipping. Should you decide to cancel an order after points have been awarded to you, then the points earned from the order will be deducted accordingly.

What are the T&Cs to the membership program?

Please view here for the terms and conditions to the membership program.